FredLoya Insurance has announced that it will utilize UpdatePromise.com throughout its complete DRP Network. UpdatePromise.com delivers simple, automatic and informative status update messages to body shop customers throughout the repair process and beyond.
"We are excited about implementing UpdatePromise.com," says Alfonso Loya, Material Damage Manager at Fred Loya Insurance Company.
"Customers want attention, without interruption," explains David Caulfield, President of UpdatePromise.com. "Our service communicates with repair customers consistently throughout their repair experience. Many customers prefer to keep the nuts and bolts details of their service to professionals. UpdatePromise.com messages are designed to keep body shop customers informed with positive, uplifting messages. With a simple glance at an email or text message, repair customers know you are thinking about them and keeping them in the loop," Caulfield added.
"Through extensive research, design and testing, we have succeeded in developing a web-based product that keeps repair customers informed of repair status by automatically sending text messages to either a mobile phone, email address or both," explained Curt Nixon, Vice President at UpdatePromise.com. This unique feature has proven to significantly enhance communication between shop personnel and their customers, resulting in higher CSI scores. Body shops benefit from improved customer satisfaction, reduced administration costs, and increased sales as a result of the system's unrivaled communication and marketing capabilities. Fred Loya Insurance is really happy with the implementation.
Filed By: SSG
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